The 6 Things Customers NEED From You!

Why do customers buy from you? 

What you sell does not matter as much as you think it does.

When I ask salespeople, “What is it that you sell?” I’m quick to hear some, “Oh, I sell this type of system or this type of computer, or these services…” That’s nice, but that’s not what people want. 

If you’re going to move your customer from qualified to closed, you’re going to need these 6 things first.

1. Solutions to their problems

Here’s a little bit of a dilemma we have. One, customers think they know what they need. However, they don’t really know what they need because they don’t know exactly what their problem is. 

This is where you come in. In fact, this is a big part of what you sell. Because what you sell is solutions–you’re selling outcomes.

 Read more about What Prospects Want to Hear.

2. Insight into their challenge. 

What you sell is really irrelevant, it’s just to get the conversation going. 

Let me give you an example. You see, what I sell may help me get the conversation going. So in other words, it may help me get the meeting, but it does not get me the sale–unless that’s exactly what the customer is looking for. 

Nevertheless, what the customer’s looking for may not be what they need. It’s my duty, and my responsibility as a salesperson, to come in and have that conversation with them, and get them to  fully share what their challenge is. 

I want to uncover more deeply both their challenge and their opportunity. 

3. Understanding of their needs

So many times the customer goes out and buys something that they don’t really need.

All you have to do is go to any store and notice the vast number of returns that occur because what they ordered isn’t quite what they wanted. 

The role of the salesperson is to help you see and achieve what they didn’t think was possible. But in order to help you see and achieve what you didn’t think was possible, I (the salesperson), first have to understand your needs. 

via Hop To It Productions on GIPHY

4. Trust

I’m not going to be able to understand your needs unless you trust me enough to tell me what your issues are. You see, what you really sell is trust. 

You thought you sold widgets! Or this piece of machinery. But what you sell is trust. 

Because when you sell trust, the customer is now confident with you enough to open up. This is a much bigger issue than people realize. Some might think trust is almost secondary. Absolutely not.

Trust is the cornerstone of the decision that’s being made because of the value proposition, and the price that comes from the value proposition. 

Read more about The Relationship Between Sales and Trust.

5. Expertise

If I have a medical condition that requires surgery, and I go to a specialist, I’m going to believe them. I’m going to buy in.

However, if I go to a general practitioner, they might be a great doctor, but what I really need is a specialist.  The more specialized we become, the more trustworthy. 

You see, what I am saying here is that the level of trust is directly linked to your level of expertise. Ask yourself, do I create expertise with my customers?

6. Confidence in YOU

You are selling expertise and trust to create a level of confidence in the mind of the customer. 

Confidence in you leads them to believe the value proposition you have put in front of them, and therefore justify the price. You want them to invest in the outcome you’ve created for them. In a way, they’re indirectly investing in you.  

via Amazon Prime Video on GIPHY

If you give your customers or clients these six things you will certainly see more closed sales!

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